Finding and hiring talented cybersecurity analysts is difficult enough. Keeping them on board after they're trained and acclimated to your organization's IT infrastructure and operations is an even bigger challenge. If high-performing security operations center (SOC) staff are unhappy or unfulfilled, they'll move on, and they have plenty of options.
According to ESG and ISSA's "The Life and Times of Cybersecurity Professionals 2018" (registration required), 44% of survey respondents were solicited by recruiters at least once a week and 76% were solicited at least once a month. My job keeps me in front of SOC staff, their managers, and (usually) up the org chart to the CISO. So, when someone leaves, I hear multiple perspectives on why so many analysts job-hop. Here's what drives them out the door:
1. No Room for GrowthThe problem with managing smart, ambitious people is that they are smart and ambitious. The best cybersecurity analysts are highly intelligent and fast learners, and they love a good challenge. Unfortunately, the day-to-day operations of your SOC can get monotonous. Over time, this can leave your best people unsatisfied. Managers who balance the mundane aspects of the job with more strategic projects are much more likely to keep SOC staff engaged. You should also look for ways to reward and advance your highest-performing team members.
2. Burnout and Alert FatigueYour best analysts can fly through a mile-high stack of alerts at breakneck speed and never miss a thing. And how do you reward them? With more work. On the one hand, it's perfectly fair. You hired them for their ..
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