This post is co-authored by Chris Henderson, Senior Director of Information Security at Datto, Inc.
Ransomware has focused on big-game hunting of large enterprises in the past years, and those events often make the headlines. The risk can be even more serious for small and medium-sized businesses (SMBs), who struggle to both understand the changing nature of the threats and lack the resources to become cyber resilient. Ransomware poses a greater threat to SMBs’ core ability to continue to operate, as recovery can be impossible or expensive beyond their means.
SMBs commonly seek assistance from managed services providers (MSPs) for their foundational IT needs to run their business — MSPs have been the virtual CIOs for SMBs for years. Increasingly, SMBs are also turning to their MSP partners to help them fight the threat of ransomware, implicitly asking them to also take on the role of a virtual CISO, too. These MSPs have working knowledge of ransomware and are uniquely situated to assist SMBs that are ready to go on a cyber resilience journey.
With this expert assistance available, one would think that we would be making more progress on ransomware. However, MSPs are still meeting resistance when working to implement a cyber resilience plan for many SMBs.
In our experience working with MSPs and hearing the challenges they face with SMBs, we have come to the conclusion that much of this resistance they meet is based on under-awareness, biases, or fall ..
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