At Rapid7, our Customer Advisors play a pivotal role at ensuring our customers understand their threat landscape – and feel confident in their security programs. By collaborating across various internal teams, strengthening customer relationships, and proactively seeking solutions and advocating for customer needs, Customer Advisors have a direct impact on the fortunes of our business. To do this successfully requires a clear understanding of Rapid7’s core values and associated behaviors as well as an equal balance of strong technical knowledge and exceptional customer relationship skills.
Jonathan: “You need to create a strong relationship with customers to fully understand their needs and their business. You also have to be able to talk in detail about very technical scenarios. This requires having some experience or education in the cybersecurity field as well as the ability to relay information to our engineers and developers. Customers are extremely aware of the potential risks a security event may pose to their businesses, so it’s important their questions are answered in detail. This enables a clear understanding of what is happening in their environments.”
In addition to presenting and reviewing activity reports, Customer Advisors like Jonathan take a proactive approach to providing guidance and advice on all aspects of a customer’s security ecosystem.
Jonathan: “I may be asked to advise on reviewing the results of a recent Pen test, break down a bug or issue with a particular piece of code, or speak up if there is a storage container system they are using that I wouldn’t agree with or recommend”.
Jonathan also notes that the requirements for each customer can also vary depending on industry or field, based on specific security frameworks that may be in place that govern how they do business. Understanding thes ..
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