I came across a surprising finding recently: According to a report on software’s impact on employee happiness and retention, more than half of employees surveyed are unhappy at work because of the software they’re using, and nearly a quarter said that the software they use has made them consider leaving their jobs. Here’s the kicker: More than one in eight employees had left a previous job over mismatched software.
The more I think about this, I’m surprised this number isn’t higher. We live in a digital world, and when our tools don’t work right, it’s maddening. I know how frustrated I get when my streaming device mysteriously logs me out and I have to sign back into Netflix; when my phone won’t pair with my Bluetooth in my car; or how my patience for an app to load expires after about a second. We expect the technology we use to make our lives easier, so why wouldn’t we hold those same expectations at work?
I’ve been working in federal IT for a long time, and I’ve seen many software trends take hold, including—over the past decade—the swift adoption of mobile, an understanding of the power of data, and an overhaul of legacy systems in favor of lighter-weight cloud architectures. This has transformed many citizen services for the better. (When was the last time you went into the DMV to renew your license?) But what I haven’t seen is the same pace of transformation for internal systems.
Many government employees face a messy mix of paper-based and siloed processes to do their jobs. Over the years, layers of new technology that simplified select tasks ..
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