If you’ve tried to get a COVID-19 vaccine appointment, you know how frustrating the process can be. People are spending hours obsessively refreshing websites, hoping an appointment will open up somewhere. They scan Facebook groups for tips and insider information. One writer compared it to Soviet-style queues for cabbage.
The competition for slots will only worsen when the COVID-19 vaccination priority list opens to the broader public.
It doesn’t have to be this way. Much of this misery comes from poorly designed vaccine sign-up websites, but the problem is more fundamental.
As an expert in health care operations and vaccine supply chains, I have closely followed the difficulties in connecting COVID-19 vaccine doses with people. I believe the best solution to vaccine appointment scheduling lies in building a trustworthy one-stop preregistration system. The U.S. has now surpassed half a million deaths from COVID-19, and new fast-spreading variants of the coronavirus are adding to the urgency. As states scramble to speed up vaccinations and try to prevent their limited doses going to waste, a handful of them are testing this approach.
Why did the traditional model go so wrong?
The traditional vaccine sign-up model does not work ..
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