“Gotta Fly Now” is more closely associated with corporate hype videos or conferences with thousands of attendees in a mid-market city’s convention center than it is from its origins in the “Rocky” movies.
But Heather Couk thinks it’s useful in incident response calls, too.
Couk, an incident response commander with Cisco Talos Incident Response, says she jokingly threatens to play it in team meetings or on calls with clients to bring the energy up in the room (whether it be a virtual one or otherwise). The song inspires everyone to rally together in an environment that’s usually very stressful or coming on someone’s worst day of their professional career.
Her calm demeanor, optimism and love of the “Rocky” soundtrack are all things that Couk brings into each engagement with a Talos IR customer, whether they’re tackling an active ransomware engagement or just ready to sit down for a tabletop exercise to hone their emergency response plan. “When you have someone on the other end of the phone, you don’t know the panic or the circumstances that they are working with. Everyone deals with stress and crisis in different ways,” she said. “The main thing to do is listen and make them feel comfortable. Once someone can convey all their emotions and thoughts, that can give you some sense of comfort.”
The personal side of Couk’s job in incident response mainly came with practice and repetition, but her interest in incident response and cybersecurity was initially fueled in the classroom.
Initially in high school, Couk said she was planning on graduating and majoring in psychology in college. But as she was working on a project for which she needed to design and print some pamphlets for another class, she conne ..
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