Following the same trajectory as a number of the General Services Administration’s acquisition tools and websites this year, the Federal Service Desk—the go-to help desk for all of the agency’s procurement tools and services—got a new look and stronger security measures.
This week, FSD.gov got a makeover, with a new skin and some new functionalities.
The site retains all of the old capabilities, with some new additions, including virtual tours “to ease the transition to the new FSD.gov layout” and video walkthroughs, according to a post on the site. The site also has a new search function called “Search Knowledge Base,” a new “Announcements” section—formerly “News and Announcements”—and a chat widget that connects users with a tier 1 customer service agent.
The core functionality of the site—creating help desk tickets for technical problems—remains but has been renamed from “Web Form” to “Create an Incident.”
“In addition to basic incident ticket submissions, entities registering in SAM.gov will now use this self-service portal to upload electronic notarized letters,” the post states.
But before users can create a ticket, they have to get past the new security measures.
The frontend site is open to anyone with the URL but users that want to file a ticket or talk to a rep need to sign in. As of this week, the sign-in process now runs through Login.gov, a GSA-run program that offers a secure, sing ..
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