So, did they pay up or not?
Garmin’s online services are beginning to come back to life after it was hit badly by ransomware last week.
In a press release which – like all of its previous communications on the topic of its outage – seems to go out of its way to avoid using the word “ransomware”, the wearable tech firm for the first time admits that it was “the victim of a cyber attack that encrypted some of [its] systems”:
Garmin Ltd. today announced it was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation. We have no indication that any customer data, including payment information from Garmin Pay™, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.
Affected systems are being restored and we expect to return to normal operation over the next few days. We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service a ..
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