TTEC, [NASDAQ: TTEC], a company used by some of the world’s largest brands to help manage customer support and sales online and over the phone, is dealing with disruptions from a network security incident resulting from a ransomware attack, KrebsOnSecurity has learned.
While many companies have been laying off or furloughing workers in response to the Coronavirus pandemic, TTEC has been massively hiring. Formerly TeleTech Holdings Inc., Englewood, Co.-based TTEC now has nearly 60,000 employees, most of whom work from home and answer customer support calls on behalf of a large number of name-brand companies, like Bank of America, Best Buy, Credit Karma, Dish Network, Kaiser Permanente, USAA and Verizon.
On Sept. 14, KrebsOnSecurity heard from a reader who passed on an internal message apparently sent by TTEC to certain employees regarding the status of a widespread system outage that began on Sunday, Sept. 12.
“We’re continuing to address the system outage impacting access to the network, applications and customer support,” reads an internal message sent by TTEC to certain employees.
TTEC has not responded to requests for comment. A phone call placed to the media contact number listed on an August 2021 TTEC earnings release produced a message saying it was a non-working number.
[Update, 6:20 p.m. ET: TTEC confirmed a ransomware attack. See the update at the end of this piece for their statement]
TTEC’s own message to employees suggests the company’s network may have been hit by the ransomware group “Ragnar Locker,” (or else by customer giant ransomware
