The place many cybersecurity efforts will falter is, more often than not, the human element.
As such it’s vital that businesses invest in cybersecurity education, lest they fall foul to cybercriminals who get smarter and smarter every year.
A local company which has recognised the important of education and cybersecurity training is Capitec which has implemented training solutions and systems created by KnowBe4.
“The human layer is so important,” explains acting head of technology security at Capitec, Juan-Marc Scrimgeour. “Controls can be bypassed, systems can be fooled but there is a person at the end of the attack, and we need them on our side to help us. We realised early on that people often don’t know enough about cybercrime, or misunderstand what certain threat actors do or mean, and that to improve our security culture, we had to focus on our people.”
Before joining the KnowBe4 platform the acting head says that Capitec moved from a face-to-face training approach to one which was digital which also makes sense given the current working climate.
It wasn’t plain sailing however as Scrimgeour points out that there was resistance from middle management. This ultimately slowed the uptake of training and compounded the issues the company was experiencing as regards security, specifically as regards employees who weren’t aware how to approach a threat.
The system Capitec was using also slowed adoption of the training as it was slow, difficult to grasp and wasn’t granular enough to be effective.
So Capitec decided to change its approach and formulated its strategy around five considerations:
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