Almost literally overnight in spring 2020, working from home morphed from an option to an outright necessity as organizations around the world closed their offices amid the COVID-19 health crisis. An estimated 62% of employed Americans were doing their jobs remotely as of April 2, 2020—up from about 31% just two weeks earlier.2 Globally, 88% of organizations had encouraged or required their employees to work from home.3
Although this event intensified the pressure on IT teams and executives to ramp up new or expanded support for remote workers, the work-from-home movement had already been accelerating steadily since the start of the new millennium. Many organizations are now using the experience gained from COVID-19 to shape their plans for addressing longer-term remote workforce needs and opportunities.
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