For years, chatbots have been a useful tool to help automate customer-facing applications. But what happens if the chatbot goes rogue?
Recent reports have revealed that this may have happened to the Comcast / Xfinity chatbot. First, there were incidents of Xfinity email outages. Next, some reported that if you try to resolve the issue via chat, a rogue chatbot may engage with you. The impersonator chatbot then tries to redirect you to a malicious page that asks you to divulge your credit card number.
Could this be related to the massive breach that involved 35.9 million Comcast Xfinity broadband entertainment platform customers? While this story is still developing, it wouldn’t be the first time chatbots were recruited for online scams.
There are a variety of ways chatbots are being used to spread malware and/or obtain sensitive information. Here’s what to watch out for.
Hacking Bing
Bing Chat has quickly become one of the world’s leading AI chatbots. Millions of people use it every day. One feature of Bing Chat is that ads can be inserted into the conversation. For example, a user can hover over a link and then an ad is displayed.
Malwarebytes reported on a case where Bing Chat ads were being hijacked by nefarious actors. In this scam, when the user’s cursor hovers over a legitimate link, a dialog b ..
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