Alive Hospice commenced a comprehensive investigation to determine the nature and scope of the incident and identify what personal information may have been present in the affected emails. Through the investigation, which included working with third-party forensic investigators, Alive Hospice determined that an unauthorized individual(s) gained access to a single Alive Hospice employee email account between May 4, 2019, and May 6, 2019. While, to date, the investigation has found no evidence of actual or attempted misuse of data, we did determine that the email account affected by this incident contained certain personal information which may include name, contact information, date of birth, Social Security number, driver's license, credit/debit card number, medical history information, treatment and prescription information, physician information, medical record number, Medicaid/Medicare number, health insurance information, and/or username/email and password information. While Alive Hospice has stringent security measures in place to protect information, it is taking steps to implement additional safeguards to further protect the security of information.
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