Even the best inventions and intentions can result in unintended consequences. Email vastly improved many forms of communication and information sharing — but it also begat spam, phishing, and an entire industry in cybersecurity. Social media connected billions of people and spread democratic ideals — but it also wrought hacked accounts, stolen data, "fake news," and election meddling.
The same is true with today's "advanced technologies" that promise to revolutionize information gathering, data analytics, workplace mobility, and much more during the coming decade. The ethical considerations and possible regulation of artificial intelligence (AI), machine learning, robotics, and other advanced technologies are playing catch-up once again. Boards and C-suites need to pay more attention and take action to avoid bad outcomes.
The recent confrontation between the US and Iran is a case in point. Threats of cyber warfare along with conventional military action put security executives at every major organization on high alert and questioning what to do in the event of a breach. There are worries of vulnerabilities to the infrastructure and that attackers could be impossible to identify. Very few organizations are fully prepared to respond to an incident at an enterprise or organizational level. An effective response to a major cyber incident requires current, effective IT-focused cyber plans, but also participation from all lines of business and operational support areas to ensure a successful integrated, orchestrated recovery.
The benefits of advanced technologies to industry and commerce are manifold. In healthcare, robotic surgeries improve recovery rates and reduce days spent in the hospital. AI and machine learning boost productivity in the data-dependent financial services industry, increasing analytical efficiency while reducing manual work and human errors. The sam ..
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