Little about 2020 has been predictable. For government agencies, the coronavirus pandemic upended operations, changed where and how employees work and forced shifts in the delivery of public services. Throughout this crisis, technology proved to be the fuel keeping the trains running in the government’s response to the pandemic.
IT investments have proven to be an operational necessity for government agencies as they look to sustain essential public services and remote work. As agencies begin determining their 2021 technology priorities, here are five technology trends to watch in the public sector.
Doubling Down on Digital Transformation
The COVID-19 pandemic made evident government technology is still often behind the times. In fact, one survey found that over 80% of U.S. government officials believe their agency is not as technologically advanced as it needs to be to cope with new challenges and opportunities. While government agencies have long talked about digital transformation, in most areas it has been a slow go. But that may be changing. The same survey of U.S. government officials found over 60% of respondents reported that the pandemic has accelerated digital transformation in their organization. Perhaps the most visible example is the rapid shift to remote work. Thanks to investments in modern infrastructure and applications, as well as inter-agency collaboration and private partnerships, the U.S. government was able to increase teleworking capacity by 800% during the pandemic. This allowed many agencies to send an estimated 80-95% of their workforces to safer locations, according to former Federal CIO Suzette Kent. The success of digital transformation efforts in areas like teleworking, cybersecurity and digital services has left many government technology executives looking at wh ..
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