We are proud to announce that Kraken was again a multi-category winner at the Customer Centricity World Series (CCWS).
Overcoming strong competition, this year’s awards follow our 2023 CCWS Customer Success and Employee Experience category wins, along with our 2024 Customer Insight & Feedback win.
Our award-winning ability to improve client experience via AI
In the Best Use of AI in CX Europe category, we won based on our proven leveraging of artificial intelligence to enhance customer experience. Measurable improvements through customer satisfaction scores, along with thoughtful integration of ethical considerations in AI usage, were among the judging criteria.
Our award-winning entry centered around Kai, Kraken’s chatbot and first line of assistance for our clients who contact support via chat. Through efficiently resolving common questions from clients, Kai allo ..
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