During discussions with clients about their approach to managing IT services, many organizations refer to the Information Technology Infrastructure Library (ITIL) practices as a key component of their approach. This is not surprising, as the ITIL framework provides a practical methodology for IT management, enabling the use of technology to align with business needs. By prioritizing business goals over technology-centric standards, ITIL can be readily applied to a broad range of infrastructure environments, driving continuous improvement and enhancing operational stability. In the fast-moving...
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