Impasses Panel Gives Rare Win to Union on Telework

Impasses Panel Gives Rare Win to Union on Telework

An independent board tasked with resolving collective bargaining disputes between federal agencies and employee unions last week handed a rare victory to a union, preserving telework at the Social Security Administration’s Office of Hearing Operations.


The National Treasury Employees Union has been in negotiations with Social Security on a new contract since early 2018. Although both parties eventually came to agreement on 37 of 38 articles, one matter remained unresolved: telework.


Currently, Social Security employees within the Office of Hearing Operations may work remotely three or four days per week. While NTEU sought to preserve the existing telework program, the agency sought “flexibility to adapt” the program. Management suggested that there are occasionally service disruptions when some employees telework, and that for others, officials predicted that their work would become “less portable” in the future.


But the union argued that the telework program has been a success, pointing to a reduction in the case backlog while employees work upwards of four days a week remotely. NTEU objected to granting the agency the ability to change the terms of telework outside of the collective bargaining process.


“The union rejected the idea that while the parties have negotiated a robust telework article, including providing for the need to temporarily suspend the program, that the agency should maintain the sole discretion to terminate or modify the program unilaterally,” the panel wrote in its decision. “The union argued that allowing the agency to maintain sole discretion to make modifications defeats the purpose and right of the union to negotiate the details of a telework program.”


The panel was unconvinced by the agency’s proposal, frequently citing the “lack of specifics” in management’s argument, and imposed NTEU’s proposed la ..

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