What is an RSO? A “reliability seeking organization,” as described in Vanderbilt Professor Rangaraj Ramanujam’s book Organizing for Reliability. We tend to think of cybersecurity as black and white; breach or no breach. We often focus on architecture, threats and defenses. In fact, we should also be concerned with the reliability of the security program. Here we define reliability as including performance consistency and resiliency. “Fault tolerant” is another descriptive term.
Many types of organizations have already developed highly reliable business processes. Achieving such goals includes both strategy and execution. I contend that much can be learned from these organizations...and venturing outside the security bubble.
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