How to protect your business from COVID-19-themed vishing attacks - Help Net Security

How to protect your business from COVID-19-themed vishing attacks - Help Net Security

Cybercriminals have been using the COVID-19 pandemic as a central theme in all kinds of crisis-related email phishing campaigns. But because of the dramatic rise of the number of at-home workers, one method that has become increasingly common over the past few months are vishing attacks, i.e., phishing campaigns executed via phone calls.



Rising success rates are the reason why vishing has become more common, and there are several factors driving this trend:


People are actually at home to receive calls, giving threat actors more hours to connect with live targets
Everyone is on high alert for information about the pandemic, stimulus checks, unemployment compensation, ways to donate to charitable organizations, and other COVID-related topics, providing attackers with an endless supply of vishing social engineering options
Cybercriminals conduct research and use personal information – the last four digits of a social security number, for example – to build credibility and fool their victims into thinking they are speaking with legitimate sources.

Let me expand on this last point. Modern vishing attacks use research-based social engineering to attack targets with convincing scams. How do these attackers know so much about their targets? Typically, cybercriminals obtain personally identifiable information in one of three ways:


1. Social media

Many social media profiles are not protected from public view and they serve as a treasure trove of personal information that can be used for building attacks. For example, listing your place of employment with an employee badge not only lets an attacker know where you work, but what the company badge looks like for replication purposes.


“About You” sections of social media accounts often reveal personal information that can be used ..