Helping Older Adults Build Strong Digital Literacy Skills

Most of us take our skills for granted when it comes to technology. We move effortlessly between applications and multiple devices. We install new software, set up numerous accounts, and easily clear technical hurdles that come our way. Unfortunately, that picture isn’t the norm for many older adults.  


Engaging with technology can be challenging for older adults. However, when digital literacy skills are neglected or avoided, everyday activities such as online bill paying, shopping, medical appointments, and even social media can be overwhelming. And, since the pandemic, the digital divide between older adults and digital skills has become even more evident.   


Digital Divide  


One Pew study revealed that older adults continue to lag behind younger adults when it comes to technology adoption in that 41% do not use the internet at all, 23% do not use cell phones, and over 75% say they require help when learning how to use new technology.   


Bridging the Gap 


The Pew study also highlighted good news: Attitudes shift for the better when older adults increase their digital skills and access the Internet more frequently. Fully 79% of older adults who use the internet regularly agree with the statement that “people without internet access are at a real disadvantage because of all the information they might be missing.” In comparison, 94% agree with the statement that “the internet makes it much easier to find information today than in the past.” 


So how can we help the older adults in our lives grow both their digital skills and their confidence? Building practical digital skills begin with a commitment to one another, to consistency, and to learning. Here are some tips to ..

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