Gen AI is poised to fundamentally transform how government agencies operate, enabling new levels of efficiency and constituent-centric service delivery. Here are four key trends that will shape this evolution in the coming year:
1. Multimodal AI: unlocking new opportunities
One of the most exciting developments in gen AI is its ability to process and analyze information from multiple sources – text, images, video, and more. This "multimodal" capability will be a game-changer for public sector agencies in 2025. Imagine analyzing surveillance footage in conjunction with written reports to identify security threats more effectively, or using satellite imagery and sensor data to predict and respond to natural disasters.
2. AI agents: automating tasks and optimizing workflows
AI agents, designed to compliment human capabilities and automate certain tasks, will become increasingly prevalent in 2025. These intelligent agents will equip the workforce with powerful tools to help streamline back-office processes, freeing up valuable human resources. On the front lines, AI-powered chatbots will provide constituents with 24/7 access to information and services, enhancing accessibility and responsiveness.
AI solutions are being tailored to the unique needs of federal agencies to accelerate the adoption of AI across government. As an example, the U.S. Patent and Trademark Office (USPTO) faced challenges finding relevant information efficiently in the vast sea of patent data. Their solution? Develop an AI-powered search system.
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