Members of the government’s Robotic Process Automation Community of Interest held an industry day Tuesday to share their common experiences and challenges in attempting to automate some of the rote processes that eat up so much of federal employees’ time.
While members of the community of interest were able to meet and share ideas on RPA adoption, those in attendance learned their individual use cases had as many differences as similarities, according to the team from IRS, which hosted the industry day in conjunction with the General Services Administration and the Office of Personnel Management.
For example, one IRS employee in attendance was able to offer six distinct use cases for RPA in their office alone, according to IRS Deputy Chief Procurement Officer Harrison Smith, who offered some insight into the industry day during a call with reporters Wednesday.
One of the big takeaways for Smith—which he plans to apply to the RPA projects under the new Pilot IRS program—is that automation efforts will not be uniform across government.
“They’re not all going to look the same,” he said. “You have to make sure that if it’s an automation solution for another environment that you have the technology [people] and you have the systems integrators able to talk to the people who are actually performing the work.”
This differs from the way government normally does business, Smith said, but having those discussions is the only way to figure out exactly the problem that needs to be solved—and, in turn, find the right solution.
“This concept, as opposed to going off into a closet and spending we ..
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