Selecting the right technology: AI as a catalyst for change
Technology plays a pivotal role in enabling data sharing and driving innovation, but it’s important that investments are made efficiently and with hyper-focus on solving agency challenges. Technology should align with mission outcomes, always.
AI stands out as a transformative tool to automate processes, enhance data security, and provide real-time insights across agencies which are crucial for mission success.
Take the VA PACT Act claims processing, for example. Veterans filed 4.4 million disability claims in the past two years, including 1.77 million under the PACT Act. Each claim averages 900 pages of medical history and military service records that must be meticulously reviewed to determine eligibility and calculate compensation properly. To expedite this process, AI algorithms have been deployed to highlight the most relevant information within these claims, significantly reducing the time required for review and enabling faster processing of potentially life-saving benefits for veterans.
To get the most out of data sharing outcomes, though, agencies must adopt AI and other innovations carefully, with a particular emphasis on security and privacy protections.
In law enforcement, AI has the potential to revolutionize operations — e.g., lead identification, cross-station communications, etc. — by analyzing and organizing vast amounts of data and even improving situational awareness and decision making in the field. Yet, this must be balanced with the need for stringent oversight to protect civil liberties and build public trust. It is crucial to implement transpare ..
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