As agencies introduce robotic process automation to relieve personnel from tedious, manual tasks, federal officials say gaining employee buy-in across many teams and levels have proven to be a critical key in deployment success.
At ACT-IAC’s BOTs Forum in Washington Thursday, agency officials shared the joys and woes of their RPA journeys and emphasized the importance of effective change management in dealing with cutting-edge disruptions.
“People, of course, are the key to a successful adoption,” the Office of Personnel Management’s Deputy Director Michael Rigas said.
OPM is participating in the federal government’s community of practice, which brings interested agencies together to accelerate RPA adoption. Rigas said OPM is also working directly with agencies to advance their human resource components and support them in communicating the right messages when introducing the technology. He said it’s vital to point out that for many, it will make their jobs more efficient: “You’ll have to do less of the things you don’t want to do on your job and more of the things that you do want to do,” he said.
The deputy director added that as agencies deploy RPA, it’s important to include people from all levels of the workforce. That means involving those on the frontline who’ll work directly with the tech, as well as their supervisors to hone in on the best processes to automate. It’s also critical to involve other key agency components to avoid hurdles down the road.
“So you want to engage with your general counsel’s office, your human capital office, your privacy office, [the chief information officer], and say ‘hey this is what we are look ..
Support the originator by clicking the read the rest link below.
