Case study: Softcat Prevails Over Cybercrime With KnowBe4

Case study: Softcat Prevails Over Cybercrime With KnowBe4

With a multitude of awards, ranging from CRN’s ‘Public Sector Reseller of the Year’ to Great Places to Work and Best Managed IT Provider, Softcat is one of the largest and most reputable resellers of technology solutions and services in the United Kingdom. Its team of over 1,300 employees in offices across Britain and Ireland, help clients to find the right software for their needs, provide expert advice and support organisations through full infrastructure transformations. Formerly known as Software Catalogue, Softcat went public on the London Stock Exchange in 2015 and has since been promoted to the FTSE 250 Index.





 


50,000 Emails a Day and Combating Business Email Compromise


 


For the most part, the team at Softcat can be described as tech savvy. As such, employees are, on the whole, more equipped to recognise suspicious activity. Yet, as it found upon completion of a baseline phishing campaign run with KnowBe4, 12% of the company is susceptible to falling victim to phishing emails. While this may appear to be a low figure to some, it is worth remembering that it only takes one mis-click for a data breach to ensue.


 


The struggle that Softcat faced in containing this issue boils down to two primary factors.


 


Firstly, until three years ago, its security awareness programme was conducted on an ad hoc basis. Any training was typically implemented during the induction period, when new employees first joined the business. On top of being infrequent, trainings would often be missed due to a lack of time or getting lost in the long to-do lists that accompanies starting a new job.


 


Secondly, the field in which So ..

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