Building a Culture of Security Awareness: How to Use Performance Metrics to Communicate SOC Effectiveness Throughout Your Org

Building a Culture of Security Awareness: How to Use Performance Metrics to Communicate SOC Effectiveness Throughout Your Org

It’s no secret that as the security landscape becomes increasingly complex, resources are becoming harder and harder to find. Team members with high-tech skills and experience are both difficult to hire and retain, as security threats overwhelm them and dampen morale. CISOs have to prioritize detection, analysis, and coordinated responses, all while managing expectations within the organization and advocating for their priorities.


In order for security operations to be successful, the entire organization needs to prioritize them. Communicating the importance of security operations and their impact is part of everything from ensuring compliance on basic security measures throughout the organization to validating budgets for the security org. Measuring efficiencies in your security operations center (SOC) can mean the difference between success and failure.


However, knowing which SOC performance metrics to report isn’t always straightforward, as you have to suss out the vanity metrics from the ones that truly make an impact—as well as know which metrics can be best understood within your organization. To help you address this, we’ve broken it down into three questions you can use to determine what to report to your organization and how to measure your impact.


1. What problems are you solving for?


It may seem obvious, but the No. 1 question to ask yourself is, “What is my security team doing?” You need the ability to present a clear value proposition to your broader organization and be prepared to state what the ROI of your team truly is (HINT: the return is avoided cost). This means understanding the security team’s place in driving toward the organization’s broader goals, including sales, expansion, and technology budge ..

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