The year 2020 disrupted just about every industry, including retail banking. Locked down at home, consumers were abruptly forced to do all their banking over the internet. The sudden transition profoundly impacted banks and created unprecedented demands on online infrastructure. Some banking sites were overwhelmed by traffic and slowed to a crawl. Some sites crashed altogether.
Akamai
Web traffic volumes for an Akamai financial services customer before and after the March 2020 lockdown (the green bars represent daily customer traffic and the blue line represents web performance)
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