Did you know organizations with 250+ employees typically use more than 100 SaaS apps? And with workloads migrating to the cloud, by 2024, most enterprises aspire to have $8 out of every $10 for IT hosting go toward the cloud.
As apps and data disperse to the cloud, IT teams have added additional performance monitoring telemetry to their arsenal to gain visibility across all their assets on and off the cloud.
In the meantime, the workplace as we know it has changed. Today’s hybrid workforce relies on home Wi-Fi networks and local ISPs to directly access SaaS and cloud-based services. More than 63% of employees prefer hybrid or remote work.
Broad cloud adoption and hybrid workplaces have pressured network operations, service desks, and security teams. As a result, they’ve seen a 35% increase in support ticket volumes and a rise of more than 30% in service cost per ticket.
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