Companies worldwide have undergone one of the fastest operational transformations ever witnessed. With little warning, IT teams were suddenly told to transition tens of millions of employees to working remotely. In addition to keeping employees safe, companies grappled with how to maintain business continuity in this new normal of contactless commerce and communications. The transition to these new work paradigms requires a careful examination of opportunities and challenges, particularly in terms of scale, security and staffing.
Grappling with Scale
While many organizations already had some employees working remotely on a full-time or part-time basis, they faced the immense challenge of how to scale that model. Indeed, according to the 2019 National Compensation Survey from the Bureau of Labor Statistics, prior to the COVID-19 pandemic only 7% of Americans were working remotely. Today, a majority of workers are working remotely. Not only have organizations had to ensure that the critical staff needed to run the data centers remain available, but also that their service providers could scale with them just as quickly.
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