Avoiding the Perils of Electronic Communications

Avoiding the Perils of Electronic Communications
Twitter, Slack, etc., have become undeniably important for business today, but they can cause a lot of damage. That's why an agile communications strategy is so important.

One of the more difficult and time-consuming exercises for security leaders is to analyze their company's electronic communications channels and work to codify and implement processes that take into account proper security hygiene. In my experience, there is no one-size-fits-all approach because every company communicates in different ways and uses different tooling.


Due to the proliferation of collaboration tools and social media applications, it's possible you don't even realize how many tools your employees are using to communicate. For example, your CEO's calendar probably shouldn't be publicly available to the entire company as there can be significant risks from free access to this information. Because a calendar is a trusted application, you likely wouldn't think twice about clicking on a link from a known source.


Evolution of Social MediaTo be candid, social media applications have turned electronic communications into a difficult beast for CISOs to tackle. Take Twitter. This single application lets you reach global audiences instantly. While Twitter can be used as a mouthpiece to quickly disseminate news and spread awareness, there have been major downsides, and our society has yet to fully understand the ramifications of these.


One of the most notable incidents occurred in 2013, when a single tweet from the Associated Press's verified account shared that there had been explosions at the White House and President Obama had been injured. A hacking group claimed responsibility for the tweet and the resulting stock ..

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