Atlassian issues advice on how to keep your IT service desk secure... after hundreds of portals found facing the internet amid virus lockdown

Atlassian issues advice on how to keep your IT service desk secure... after hundreds of portals found facing the internet amid virus lockdown

Alarm sounded after orgs open up internal platforms for work-from-home staff


As companies move their staff to remote working amid the COVID-19 coronavirus pandemic, some IT teams have made internal platforms, such as tech support desks, face the public internet.


The hope, presumably, is that this ensures employees can easily reach these services from their homes, allowing them to raise support tickets and the like. However, organizations are leaving themselves open to mischief or worse by miscreants, we're told, because the portals are not fully secured. Strangers on the internet can create new accounts, impersonate staff, submit requests for bogus work, potentially access sensitive information, such as payroll details and documentation, and so on.


Inti De Ceukelaire of bug-bounty platform Intigriti claimed earlier this month hundreds of corporate ..

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