Described as revolutionary and disruptive, AI agents are the new cornerstone of innovation in 2025. But as with any technology standing on the cutting edge, this evolution isn’t without its trade-offs. Will this new blend of intelligence and autonomy really introduce a new era of efficiency? Or does the ability for AI Agents to act independently widen the attack surface for cyber threats, making them a potential liability?
Unlike the generative AI tools we’ve grown so familiar with in the UK, AI Agents represent the next frontier of artificial intelligence. While widely known generative AI tools like ChatGPT, Gemini and Grok process user input and generate text based on learned data patterns, agentic AI goes a step further—autonomously making decisions and taking actions to achieve specific outcomes. Think Robocop or I,Robot and you’re not a million miles away. Sounds a bit unnerving, doesn’t it?
Yet, in the hands of organisations, these agents could revolutionise industries, from automating customer interactions to managing vast logistics operations seamlessly. More realistic applications for AI agents include customer service bots, personal assistants, financial advisors, and even self-driving vehicles.
Take an agentic AI personal assistant as an example: this type of agent can leverage data-driven decision-making, machine learning, and logic-based reasoning to book flights, curate and send emails, and even automate complex workflows without human intervention. In fact, research reveals that 58% of workers are already using AI agents daily, with 41% highlighting the automation of tedious tasks as the primary benefit.
The uptake of AI agents across the UK is gaining momentum, with sectors like finance, healthcare, and retail increasingly adopting autonomous technologies to streamline operations and enhance customer experiences. In the financial ..
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