If some government agencies were taking small steps toward digital transformation prior to the COVID-19 pandemic, the outbreak of the novel coronavirus certainly accelerated movement in that direction. The global spread of the virus has ushered in mass behavior and work changes that will have a long-lasting impact on how agencies operate and improve the types of interactions citizens have with government.
Federal agencies that invested in modern technology such as automation and cloud infrastructures, cybersecurity improvements, scalable collaboration solutions, and data management practices, have been able to further transition into a digital environment to accommodate the surge in teleworking and delivery of digital services to citizens, according to Federal CIO Suzette Kent. Those agencies that did not are now playing catch up.
Adopting a more data-driven culture and harnessing the power of data analytics can help agencies begin or speed up their digital transformation journey. A data-driven public sector seeks to transform the design, delivery, and monitoring of public policies and services through the management and use of data. Data, and proper access to that data, is the key.
Agencies Leveraging Data
Multiple agencies have leveraged data and technology such as artificial intelligence to ramp up and inform their COVID-19 response-related actions, Kent noted in a blog. In fact, the Department of Health and Human Services created a system, in nine days, called HHS Protect, which provides a common operating picture of the spread, impact, and behavior of the virus so members of the White House Coronavirus Task Force can analyze policy options with data insights.
On the municipal side, the City of Boston launched two data analytic dashboards that allow residents to easily track the number of ca ..
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