Credit: AARP
Jo Ann Jenkins, AARP CEO, high-fives a group of volunteers at AARP and the AARP Foundation’s fifth annual “Celebration of Service D.C. Meal Pack Challenge” on Sept. 11, 2019. Some 5,000 volunteers gathered on the National Mall in Washington, D.C., to pack 1 million meals in a single day to help food-insecure residents of D.C., Maryland and Virginia.
WASHINGTON, D.C. — In a historic year for the Malcolm Baldrige National Quality Award — the nation’s only presidential award for organizational performance excellence — MESA, a family-owned U.S. small business, has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.
The U.S. Department of Commerce also announced three additional winners: the nonprofit AARP as well as GBMC HealthCare System and Wellstar Paulding Hospital, both of which have posted industry-leading performance in the health care field even in the face of the pandemic.
“I congratulate these five U.S. organizations for committing themselves to performance standards that have demonstrable and independently verified positive effects on the American business community,” said Secretary of Commerce Wilbur Ross. “Applying the Baldrige Criteria yields practical value to an organization in cost savings, customer satisfaction and financial gain while also producing higher revenue, growth and efficiency for improved competitiveness and performance.”
The 2020 Baldrige Award and past year awardees will showcase their best practices during the 32nd Quest for Excellence® conference, which will be held virtually April 12-15, 2021.
The 2020 honorees and their achievem ..
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